In Public Service Law § 30, the Legislature declared that it was the policy of the state that "continued provision of gas, electric and steam service to residential customers without . . . lengthy delays is necessary for the preservation of the health and general welfare and is in the public interest." If there is such a lengthy delay and you freeze to death in your apartment, can a utility be liable for wrongful death? Yes, says the Fourth Department in Fordham-coleman v National Fuel Gas Distrib. Corp, 2007 NY Slip Op 03368. In brief, the facts were as follows. On February 19, 2001, the body of a 58-year-old woman was discovered in her unheated residence at 227 Burgard Place in the City of Buffalo. The Chief Medical Examiner subsequently determined that the cause of death was hypothermia. The decedent's daughter commenced an action seeking damages for decedent's wrongful death and conscious pain and suffering alleging that the decedent's death was caused by the failure of defendant National Fuel to provide gas service to decedent, leaving her without a source of heat for her residence.
In November 2000 the decedent had made arrangements to move to 227 Burgard Place. On November 16th she telephoned National Fuel to transfer service from her former residence to her new residence to be effective November 21st. As a result of decedent's telephone call, National Fuel generated a work order. On November 21st, a major snow storm struck Buffalo, and National Fuel was unable to complete the transfer. A week later, on November 29th, decedent remained without gas service at her new residence. She went to National Fuel's consumer assistance center that day and spoke to a consumer business representative (CBR). The CBR mistakenly treated decedent as a new customer, and a new work order was generated by National Fuel. The CBR advised decedent that her application for service would be denied based upon an unsatisfied judgment from 1997. The CBR also provided decedent with a written "Notice of Residential Service Denial" (Notice of Denial). After decedent spoke to the CBR on November 29th, she went from National Fuel's consumer assistance center to the Home Energy Assistance Program (HEAP) office at the Erie County Department of Social Services (DSS). Decedent received a combined basic and emergency HEAP payment and returned to National Fuel's consumer assistance center, again seeking service for 227 Burgard Place. The same CBR advised decedent that National Fuel would not provide her with service because the amount of the unsatisfied 1997 judgment exceeded the HEAP payment. No further action was taken by National Fuel with respect to decedent's repeated requests for service until December 13th, when a third work order was generated to ascertain the status of the original work order. On that date the second work order, which had been generated as the result of decedent's application at the consumer assistance center, was canceled. In response to the third work order, a National Fuel service person went to 227 Burgard Place on December 14th. When he arrived there, however, he discovered that there was no gas meter for decedent's residence, and he therefore was unable to activate service. On December 20th, National Fuel sent a letter to decedent at 227 Burgard Place, directing her to schedule an appointment to activate her gas service. It was not clear on the record where decedent was residing following her first request for gas service at her new residence in mid-November 2000, and it appeared that she had stayed with friends during portions of the three ensuing months. Nevertheless, the decedent's body was discovered in the apartment by her landlord on February 19, 2001. Gas service had never been activated and the residence was unheated.
In moving for summary judgment, National Fuel claimed that its actions were not a proximate cause of decedent's alleged injuries and death but, rather, merely furnished "the condition or occasion" for the injuries and death. In reversing the Supreme Court which granted summary judgment to National Fuel, the Fourth Department disagreed. The Court found that the evidence was sufficient to establish prima facie that National Fuel was negligent and that its negligence was a substantial cause of decedent's injuries and death. It stated that the evidence supported the plaintiff's allegations that National Fuel was negligent based on the violation of its obligations under the Public Service Law, the corresponding regulations, and its own procedures by denying the application of decedent for continuing service at her new residence (see Public Service Law § 31 [3]; 16 NYCRR 11.3 [a] [5]), and based on its failure to initiate service within five days of decedent's original request for gas service or within a reasonable period thereafter, allowing for delays occasioned by the snow storm (see Public Service Law § 31 [5]; 16 NYCRR 11.3 [a] [4]). The Court also rejected National Fuel's contention that decedent's death was avoidable, because she could have chosen to reside elsewhere, she could have pursued her remedies under the Public Service Law, and she could have made greater efforts to obtain public assistance benefits. Furthermore, the Fourth Department found that there was a question of fact as to whether National Fuel's conduct constituted willful or wanton negligence or recklessness so as to justify punitive damages. Thus, the matter would proceed to trial. [Note: The Fourth Department also rejected a Statute of Limitations claims]